Your frequently asked questions about legal and account rules
When you close your account, any balance in your lobby is refunded to the payment method you used, usually within 2–5 business days. Deposits are not refundable once credited unless fraud or operator error occurred. If you believe a deposit was wrongly applied, contact support with your transaction reference and we will investigate.
Withdrawal requests are verified within a few hours during business days. We confirm the recipient payment method matches your account holder name and check for unusual patterns. Once verified, the amount is transferred to your DANA, OVO, GoPay account or QRIS code. Most withdrawals clear within 24 hours.
Yes. Contact our support team and request a data export. We compile your personal information, account history, and transactions into a file and send it to your registered email within 24 business hours. This is your right under regional privacy standards.
We suspend accounts if terms are breached or activity appears risky. You receive a notice explaining the reason. Contact support to appeal or request details. If the suspension is confirmed, your account balance is held securely and can be withdrawn after the suspension period, where local law permits.
We monitor deposits and withdrawals for unusual patterns, encrypt your login details, and require verification before large payouts. If we detect suspicious activity, we contact you immediately. You can enable two-factor authentication in account settings for extra security.
Open a dispute through live chat or email support with your transaction ID and a clear explanation. We investigate within 24 hours and respond with findings. If you remain unsatisfied, we outline next steps, which may include escalation depending on local law.
Your payment details are shared only with licensed payment partners (DANA, OVO, GoPay, QRIS operators) to process deposits and withdrawals. We do not sell your data. We may share anonymized information for fraud prevention. Full details are in our privacy policy.
